Thank you for shopping at runqianjine-commerce.shop (the “Website”). This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our Website, you agree to the terms outlined below.
1. Order Cancellation
- Orders may be canceled before shipment.
- If your order has not yet been shipped, please contact our customer service as soon as possible to request cancellation.
- Once an order has been shipped, it cannot be canceled and must follow the return process below.
2. Return Eligibility
We accept returns under the following conditions:
- The return request is submitted within 7 days of delivery.
- The item is unused, unworn, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.
- The item shows no signs of damage, alteration, or odor not caused by us.
Non-returnable items include:
- Items marked as Final Sale / Non-returnable
- Customized or personalized products
- Items damaged due to improper use, washing, or handling by the customer
- Items returned without prior authorization
3. How to Request a Return
To initiate a return, please contact us through the “Contact Us / Customer Service” page on the Website and provide:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos or videos (if the item is defective or damaged)
Our customer service team will review your request and provide return instructions if approved.
Unauthorized returns will not be accepted.
4. Return Shipping
- Customer Responsibility:
If the return is due to personal reasons (e.g., wrong size, change of mind), the customer is responsible for return shipping costs. - Our Responsibility:
If the item is defective, damaged, or incorrect due to our error, we will cover reasonable return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
5. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method.
Refund processing time:
- Processing time: 3–7 business days after approval
- Bank or payment provider processing time: 5–10 business days (may vary)
Please note:
- Original shipping fees (if any) are non-refundable, unless the return is due to our error.
- Refund amounts may be adjusted if the returned item does not meet the return conditions.
6. Exchanges
- We offer exchanges for size or color issues, subject to product availability.
- Exchange requests must be submitted within 7 days of delivery.
- If the exchange is due to customer preference, the customer may be responsible for additional shipping costs.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos or videos as evidence.
We will arrange a replacement, exchange, or refund at no additional cost after verification.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact our customer service for assistance.
9. International Returns
For international orders, customers are responsible for:
- Return shipping costs (unless the return is due to our error)
- Any customs duties, taxes, or fees incurred during return shipping
Please clearly mark returned packages as “Returned Goods” to help avoid unnecessary customs charges.
10. Contact Us
If you have any questions about this Return and Refund Policy, please contact us via the “Contact Us / Customer Service” section on our Website.
Company Name: Shenzhen Runqianjin E-commerce Co., Ltd.
Website: runqianjine-commerce.shop
Address: Room 308, Building 23, Yuanxi, No. 1 Kezhi West Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China