Thank you for shopping at runqianjine-commerce.shop (the “Website”). This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our Website, you agree to the terms described below.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing time includes order verification, quality inspection, and packaging.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Destinations
We ship to multiple international destinations, subject to carrier availability and local regulations.
If we are unable to ship to your location, we will notify you before or shortly after order confirmation.
3. Shipping Methods & Delivery Time
Estimated delivery times vary by destination and shipping method:
- Standard Shipping: approximately 7–15 business days
- Expedited Shipping: approximately 5–10 business days (if available)
Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.
4. Shipping Fees
- Shipping fees (if applicable) will be calculated and displayed at checkout.
- Promotional free shipping, if offered, will be clearly indicated on the Website or during checkout.
5. Customs, Duties, and Taxes
- International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- We are not responsible for delays caused by customs clearance.
6. Order Tracking
- Once your order has shipped, a tracking number will be provided via email or in your account (if applicable).
- Tracking information may take 24–72 hours to update after shipment.
7. Address Accuracy
- Customers are responsible for providing complete and accurate shipping information at checkout.
- We are not responsible for delivery failures or delays caused by incorrect or incomplete addresses.
- If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply.
8. Lost, Delayed, or Damaged Shipments
- If your order appears lost or significantly delayed, please contact our customer service for assistance.
- For damaged items, please notify us within 48 hours of delivery and provide clear photos or videos so we can assist you.
9. Split Shipments
In some cases, orders containing multiple items may be shipped in separate packages from different warehouses.
If this occurs, you will receive multiple tracking numbers.
10. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, government actions, or transportation interruptions.
11. Contact Us
If you have any questions about this Shipping Policy, please contact us via the “Contact Us / Customer Service” section on our Website.
Company Name: Shenzhen Runqianjin E-commerce Co., Ltd.
Website: runqianjine-commerce.shop
Address: Room 308, Building 23, Yuanxi, No. 1 Kezhi West Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China